The NHS Failed You. You Have Every Right to Say So.
The NHS provides outstanding care to millions of people every year but when standards fall short and you are harmed as a result, you are entitled to answers and to compensation.
We understand that making a claim against the NHS can feel like a deeply uncomfortable decision. You placed your trust in a service that is woven into the fabric of this country and when that trust was broken, it left you with harm you should never have had to experience. That experience deserves to be taken seriously, and your right to compensation is real.
Our approach is simple: we listen, we act, and we fight hard for you. You will always have a named specialist solicitor, plain English communication, and the confidence of knowing your claim is in the hands of people who truly care about the outcome.
What Is NHS Negligence?
NHS negligence occurs when an NHS healthcare provider whether a hospital, GP surgery, A&E department, maternity unit, or community health service fails to deliver the standard of care that a patient is legally entitled to expect, and that failure directly causes harm. The NHS owes every patient a duty of care, and that duty applies whether you are being treated by a consultant surgeon, a community nurse, a midwife, or a GP.
Types of NHS Negligence Claims We Handle
GP Negligence
NHS Surgical Negligence
Misdiagnosis & Delayed Diagnosis
A&E & Emergency Care Negligence
Hospital & Nursing Care Negligence
Cancer Misdiagnosis & Screening Failures
○ Law Society Personal Injury Panel Accredited
INDICATIVE RANGES ◦ BASED ON JCH GUIDELINES
Minor injury, full recovery
Significant harm / serious surgical error
Severe / permanent injury
SOMETHING MOST PEOPLE DON’T KNOW
You Are Not Suing the Doctor. You Are Claiming Against the Trust.
One of the most significant barriers to NHS negligence claims is a misunderstanding about who you are actually claiming against. Many people hesitate because they feel they would be personally harming a nurse or doctor they may even respect. In reality, that is not how it works.
Claims are made against the NHS Trust
When you make an NHS negligence claim, you are claiming against the NHS Trust or organisation responsible for your care - not the individual clinician.
NHS Resolution handles the defence
All NHS negligence claims in England are managed by NHS Resolution , the body that defends claims on behalf of NHS organisations.
A complain is not a claim
Making a formal complaint to the Trust or to NHS England is separate from making a legal claim. You do not need to have complained first.
Claims can drive systemic change
Successful NHS negligence claims can force trusts to review practices, implement new protocols, and prevent the same failures from harming future patients.
Our team has experience across every area of NHS negligence from common GP errors and A&E failures to complex surgical cases, cancer misdiagnosis, and high-value birth injury claims.
When NHS Maternity Care Fails Families
NHS maternity services are under unprecedented scrutiny. In June 2025, the Health Secretary ordered a formal national investigation and placed 14 NHS trusts under direct scrutiny. The National Audit Office confirmed the NHS's total clinical negligence liability has reached £60 billion with maternity and birth injury cases representing the single largest financial driver, despite being just 2% of all claims by volume. If your baby or child suffered a birth injury during NHS care, or if you experienced serious maternal harm, you may be entitled to significant compensation and our specialist team is here to help.
How We Handle NHS Negligence Claims
We understand that bringing a claim against the NHS can feel uncomfortable, many people feel a deep loyalty to a health service that has supported them throughout their lives, and feel conflicted about taking legal action against it. We want to be clear: making an NHS negligence claim is not an attack on the people who care for patients every day. It is a mechanism for holding institutions accountable when their systems, processes, or staffing levels fail and for ensuring that families affected by those failures receive the support they need.
We Obtain Your NHS Records
We request and review your complete NHS records - GP notes, hospital records, maternity files, test results, and correspondence so nothing relevant is missed.
Independent Expert Evidence
Every claim requires expert clinical evidence. We instruct the right specialist for your case whether surgical, obstetric, oncological, or neurological to assess whether the standard of care was met.
We Know How NHS Resolution Operates
NHS Resolution is experienced and well-resourced. We know how they approach claims, where they push back, and how to negotiate effectively to secure the best possible outcome for you.
A Named Solicitor Throughout
You will always have a dedicated specialist handling your case. No handovers, no being passed between departments, one consistent point of contact from start to finish.
No Win, No Fee - Always Explained
If we do not win, you pay nothing. Before we begin, we explain the fee arrangement fully and clearly. There are no surprises, however the claim resolves.
Understanding NHS Negligence Compensation
NHS compensation is assessed on the same basis as any clinical negligence claim, covering both the harm you have suffered and its financial consequences.
CLAIM TYPE
Moderate harm - delayed diagnosis / treatment
Birth injury - cerebral palsy / brain damage
INDICTATIVE RANGE
Up to £10,000
£10,000 - £50,000
£50,000 - £150,000
£150,000 - £500,000+
Avg. £11.2m (2024/5)
○ 100% No Win, No Fee
○ NJS Law - 4.7★ on Google
Meet the Team
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Leanne Henton
SOLICITOR / HEAD OF PERSONAL INJURY
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Richard Shillcock
SOLICITOR
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Barry Radford
SOLICITOR
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Ericka Genge
LITIGATOR
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Charlotte Crawshaw
LITIGATOR
